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FAQs
Welcome to Yarnyum! Below you'll find quick answers to the most common questions about our crochet products, shipping, and orders.
Order & Shipping
Q: When will my order be shipped?
A: We typically ship within 1 business day after receiving your order.
Q: How long does delivery take?
A: US & Canada: 2–6 business days
EU countries: 3–7 business days
Other regions: 5–12 business days
Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping times and costs may vary based on your location.
Q: Can I track my order?
A: Yes! Once your order ships, you'll receive a tracking link by email. You can also track it directly through our Order Tracking Page.
Q: How much is the shipping fee?
A: We offer free standard shipping on most orders. Remote area surcharges may apply, depending on the carrier.
Returns & Refunds
Q: Can I return a product?
A: Yes! If you're not satisfied, you may return it within 30 days. Please contact support@yarnyum.com before sending anything back. Unauthorized returns cannot be processed.
Q: How do I get a refund?
A: Once your return is received and inspected, we’ll issue a refund to your original payment method within 3–5 business days.
Q: What if I received a wrong or damaged item?
A: We're sorry! Please email us with your order number and photos of the product, packaging, and shipping label. We’ll make it right.
Product Info
Q: Are the crochet products handmade?
A: Yes, all our Amigurumi toys, flowers, and accessories are handmade by skilled artists with care and detail.
Q: Do you sell crochet kits or just finished products?
A: Currently, we focus on finished pieces. DIY kits may be available in the future—stay tuned!
Q: Is the yarn safe for babies and pets?
A: Our yarn is carefully selected to be soft, durable, and non-toxic, suitable for sensitive users. Please supervise babies or pets during play.
Q: Can I customize an Amigurumi item?
A: At this time, we don’t offer customizations. However, we are working on limited-edition collections—follow us for updates!
Payment & Order Issues
Q: What payment methods do you accept?
A: We accept major payment methods including Visa, MasterCard, PayPal, American Express, Discover, and more.
Q: Can I change or cancel my order?
A: If your order hasn’t shipped yet, email us as soon as possible. Once shipped, we can’t make changes or cancellations.
Other Questions
Q: Are your products eco-friendly?
A: Yes! Many of our materials are natural fiber-based or recyclable, and we are committed to low-waste packaging.
Q: Do you offer gift wrapping or cards?
A: We currently offer gift-ready packaging for most items. Special gift sets and cards are coming soon!
Q: Do you work with crochet artists or offer wholesale?
A: Yes! If you’re a maker or business interested in collaboration or wholesale, please reach out to support@yarnyum.com.
Still have questions?
Contact us at support@yarnyum.com or DM us on Instagram @yarnyum