Shipping policy
Q: What should I do if I need to return an item?
A: If you need to return a product, please first contact our customer service at support@yarnyum.com and provide the return tracking number. Do not return items directly to the warehouse without prior notice — we won’t be able to identify your return, and the refund process cannot be initiated.
Q: Does Yarnyum offer free shipping?
A: Yes, we offer free standard shipping on most orders. Please note: if your shipping address is located in a remote region, additional fees may apply based on courier policies and regional rates.
Q: How long does delivery usually take?
A: Orders are typically processed within 1 business day. Delivery times vary by destination, generally:
North America / Europe: 2–6 business days
Asia-Pacific: 3–8 business days
South America / Middle East / Africa: 5–12 business days
(Please allow additional time during peak seasons or holidays.)
Q: Do you provide signed delivery confirmation?
A: At the moment, we do not provide signed delivery confirmation. We will notify customers if this service is reinstated.
Q: What countries do you ship to?
A: Yarnyum ships to most countries worldwide, including but not limited to:
United States, Canada, United Kingdom, Australia, New Zealand, Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Sweden, Finland, Ireland, Poland, Czech Republic, Slovakia, Hungary, Portugal, Romania, Bulgaria, Greece, Singapore, Japan, South Korea, Hong Kong SAR, Taiwan Region, UAE, Israel, Brazil, Mexico, and more.
If your country is not listed at checkout, please contact us at support@yarnyum.com to confirm availability.
Q: What shipping method do you use?
A: We use trusted global express couriers such as DHL, GLS, and regional partners to ensure fast, trackable, and reliable delivery.
Q: I ordered multiple items. Will they arrive together?
A: If your items were ordered at the same time, we’ll do our best to ship them together. However, depending on inventory locations, items may arrive in separate packages.
Q: Can I change my shipping address after placing the order?
A: Unfortunately, once your package has been shipped, we cannot change the delivery address. Please double-check your shipping info before checkout.
Q: I received the wrong product. What should I do?
A: Please contact us at support@yarnyum.com with your order ID and clear photos of:
1. The shipping label
2. The SKU/model number on the product box
3. The product you received
Q: One of my items is missing. What should I do?
A: Please email us with your order ID and photos of:
1. The shipping label
2. The SKU/model number(s)
3. The items you did receive
Send everything to support@yarnyum.com and we’ll assist you promptly.
Q: Where will my order be shipped from?
A: Depending on your location, we ship from multiple warehouses in the U.S., Europe, and Asia to ensure fast and cost-effective delivery. Our system will automatically select the nearest fulfillment center with available inventory.